FREQUENTLY ASKED QUESTIONS
Our Website has all the information you need about our products, services and how to hire.
For the quickest response you might find these links useful.
Our Dedicated Hire Team is Here to Help You. Call us on 01543 627 730
Our team of full time hire controllers is ready to answer your call immediately, answer our questions and arrange your hire instantly.
We do not need to see any license and providing that the property owner is content that you are a competent person to operate a machine - that is as far as what the law requires.
You do not need to leave a deposit with us, just a guarantee card such as a debit or credit card.
A typical hire period is based on 24 hours, so we will collect the equipment 24 hours or later after you have hired the equipment.
It is possible to hire a digger and trailer providing that you have used us before and that we have gotten to know you, however it is entirely at our discretion.
We run new machines, most of our fleet is less than three years old; our machines also have a full European Union Certificate of Conformity and a full service history that is available on request. After every hire each machine is checked for defects and washed off with a sterilising solution.
So in short, our machines are newer, conform to all the regulations, are reliable, safe to use and are clean and a full paper trail from when the machines were delivered, including every hire and every bit of work done on the machine is kept for future reference.
All of our diggers are checked annually by our third party insurance company to ensure that they are up to standards.
It is easy to save money and thusly reduce prices by cutting corners however we do not and will not do that - that is how people get hurt.
We pride ourselves on our accountability and the quality of our machines.
Furthermore, Joe Bloggs will run out of machines - we do not run out of machines and we can get you a machine at a moments notice.
If you wish to keep the machine longer then you will have to pay for the full day.
Of course you can hire a machine for half a day, the charge is however a full days hire.
We will run you through how to operate the equipment and the vast majority of people soon pick up how to use the equipment.
We recommend practicing in an open area for 30 minutes until you have the hang of the machine, instructions are with the machine and you are always welcome to call us and ask advice.
We send the equipment out full of diesel, you can either fill it up with red diesel before it is collected or we will fill it up and charge you for the amount of diesel used.
The cost of our diesel is 99p a litre + 5% VAT.
If you run low on diesel during you hire period, you are of course welcome to fill it up with white diesel available from the petrol station if you do not have access to red diesel.
Sometimes customers will call us to say that they have dug themselves into a hole, we will then usually go and refill the hole and extract the machine.
It is then up to the customer to redig the hole with the digger on the outside of the hole.
Under no circumstances will we drive a Mini Digger across a trench using a bit of ply board, scaffolding planks or any other type of ramp. That is very dangerous and not something we will ever do.
The best course of action is to fill the trench in and redig the trench from the correct side.
Please ensure that the red safety lever on the left hand console arm is up to start the machine and down to operate the machine.
Failing that please ensure that you have not activated the emergency red stop switch by the key.
Please ensure that you have used the glow plugs by turning the key towards the seat, wait a few moments and then try and start the machine.
Also ensure that if the dumper has a clutch pedal or brake pedal that those are being pressed. And finally if the dumper has a forwards/reverse lever on the right hand side please ensure it is in the central position prior to starting.
Either there red emergency stop button has been pressed or the forwards / backwards lever on the right hand side is not in the central position.
We will call a tyre fitter and have them repair the puncture for you, this will be chargeable and it costs £50 + VAT.
We do try our best to keep all of our customers happy, however there are a limited number of 'first drop' delivery spaces available and while we are happy to accomodate customers delivery requirements it is not always possible to give everyone the 'first drop' delivery slots.
Due to the European Union Working Time Directives it is not possible to do larger deliveries or collections on a weekend (drivers hours are very much limited!). To do so would require employing additional staff just to work weekends and as such is not really viable.
Unfortunately we have to charge for delivery, often the vehicle will be carrying just the equipment you have ordered and it is not possible to absorb the cost of delivery and collection whilst maintaining low hire rates.
We subsidise most of the transport, delivery and collection charges are not a fair reflection of the costs involved; what we charge for delivery and collection usually covers around about 50% of the fuel costs and contributes nothing towards the drivers wages.
We would recommend that you call a local taxi company and ask them for a quote for the distance from ourselves to yourselves - and then ask them if they could put a digger in the back of the taxi! We will always be cheaper than a taxi! Unfortunately transporting heavy items around the country does cost money and we cannot do it for free. 🙁
Collections & End Of Hire (Returning the Machine)
We have a lot of machines, please tell us who you are and what you have when you call up! We are not psychic, we are working on it but we are not quite there yet!
We are in the hire industry, not the making money from damages business. If it is light damage such as a scratch or ding we will more than likely let it pass (entirely at our discretion) however any serious damage to rams, panels or other items will be billed at the cost price of the part plus usually an hours labour to replace the part. Invoices of what we have paid for the part are available on request.
Please leave the key in a safe place for us and we will do best to work around your circumstances.
If you need help or would like to book a hire call 01543 672 730 now to speak to our team.
WE HIRE TO EVERYONE - General Public, Companies, Local Authorities. No Account Required, No Deposit Needed.
To book can take as little time as 5 minutes!